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FAQ

WHAT IS YOUR RETURN POLICY?

Our return policy allows customers to return items within 14 days of purchase for a full refund. All items must be in their original condition, with tags attached and packaging intact. Please note that shipping and handling fees are non-refundable.

DO YOU OFFER EXCHANGES?

 Yes, we do offer exchanges. If you would like to exchange an item for a different size or color, please contact our customer service team within 30 days of receiving your order. We will be happy to assist you with making an exchange.

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we do offer international shipping to many countries. Please refer to our shipping page for a complete list of countries we currently ship to, as well as shipping rates and estimated delivery times.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, as well as PayPal and Apple Pay.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact our customer service team by emailing us at service@thel3o.com. Our customer service hours are Monday-Friday from 9am to 5pm EST.